Terms of Service

The rules for using aptura.io

Last updated: February 2026

Agreement

By using aptura.io, you agree to these terms. If you do not agree, please do not use the service.

These terms apply to all use of aptura.io. An account is required to use the service.

Operator: Martijn Olthuis (Einzelunternehmen)

Leistlinger Straße 37, 30826 Garbsen, Germany

Contact: legal@aptura.io

What aptura.io Does

aptura.io is a file translation service. You upload design files, and we use AI to translate the text content into your chosen languages. You can review and edit translations before downloading.

We use Anthropic Claude and OpenAI GPT for translations. All data is hosted in the EU (Frankfurt, Germany).

Your Account

You need an account to use aptura.io. We offer free and paid plans.

  • You must be at least 16 years old to create an account
  • We use passwordless authentication (magic links) — no password to protect
  • You are responsible for activity under your account
  • You can delete your account at any time

Organizations

If you create or join an organization, the organization admin is responsible for managing members and their activity. Members share access to organization projects based on their role (admin or member).

Plugins

The After Effects plugin uses token-based authentication tied to your account. Plugin access is limited to your own projects. You can revoke plugin tokens at any time from your account settings.

Your Content

You own your files. We do not claim any ownership over your content.

  • You grant us a limited license to process your files solely for translation purposes
  • We do not use your content to train AI models. AI providers process text transiently with zero data retention.
  • Files are automatically deleted 180 days after upload

Acceptable Use

You agree not to use aptura.io to:

Upload content you don't have rights to
Upload illegal, harmful, or offensive content
Attempt to hack or abuse the service
Circumvent usage limits or access controls
Resell without written permission
Interfere with other users' access

We may suspend accounts that violate these rules. For non-urgent violations, we will notify you and give you a reasonable opportunity to remedy the situation first.

AI Translation Disclaimer

aptura.io uses AI (Anthropic Claude and OpenAI GPT) for translations. We apply commercially reasonable efforts to produce accurate translations, but AI translation has inherent limitations:

  • Translations may not be 100% accurate
  • Context and nuance may be lost, especially with idiomatic expressions
  • Industry-specific terminology may not translate correctly
  • Formatting constraints may cause text to be truncated or adjusted

For critical content (legal, medical, safety-related), we strongly recommend professional human review of all translations before publication.

Supported Formats

.PSD
Adobe Photoshop
.PSB
Photoshop Large
.PPTX
PowerPoint
.DOCX
Word
.XLSX
Excel
.SVG
Scalable Vector

After Effects (.AEP) is supported via the aptura.io plugin. Legacy formats (.PSD, .PPT, .DOC, .XLS) are also accepted.

Plans and Pricing

Free

€0
  • 3 projects / month
  • 3 languages per project
  • 200 text segments per file

Pro

Popular
€129/ month

or €99/mo billed annually (€1,188/year)

  • 10 projects / month
  • 10 languages per project
  • 1,000 text segments per file
  • 14-day money-back guarantee

Enterprise

€1,299/ month

or €999/mo billed annually (€11,988/year)

  • Unlimited projects
  • Unlimited languages
  • Unlimited text segments
  • Priority support
  • 14-day money-back guarantee

All prices include applicable VAT. Project credits reset at the start of each billing cycle and do not carry over. An additional 10 Project Pack is available as a one-time purchase for €99.

Billing and Cancellation

You can cancel anytime. We will not make it difficult.

  • Money-back guarantee: All paid plans include a 14-day money-back guarantee. See our return policy for details.
  • Currency: Your billing currency is determined by your geographic location at the time of purchase (EUR, USD, or GBP). Prices displayed in other currencies on our website are approximate and shown for reference only. The actual charge will be in your assigned billing currency.
  • Billing cycle: Your subscription renews automatically (monthly or annually). Payments are processed through Stripe.
  • Cancellation: Cancel anytime from your account settings. Your subscription stays active until the end of the current billing period. Refunds are available within 14 days of purchase per our return policy.
  • Notice for consumers: If you are a consumer, you may cancel with one month's notice after the initial subscription term.
  • Price changes: We will notify you by email at least 30 days before any price change. If you disagree, you may cancel before the new price takes effect.

Right of Withdrawal

This section applies to consumers only (individuals acting outside their trade, business, or profession). It does not apply to business users.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day the contract is concluded.

To withdraw, send a clear statement (for example, an email to legal@aptura.io) of your decision. To meet the deadline, it is sufficient to send your notice before the 14-day period expires.

Effects: We will reimburse all payments within 14 days of receiving your notice, using the same payment method.

Model withdrawal form

To: Martijn Olthuis, Leistlinger Straße 37, 30826 Garbsen, Germany (legal@aptura.io)

I hereby give notice that I withdraw from my contract for the provision of the following service: aptura.io translation service

Ordered on / received on: [date]

Name of consumer: [your name]

Address of consumer: [your address]

Signature (only if on paper): ___

Date: ___

Usage Limits

Each plan has defined limits on projects, languages, and text segments (see Plans and Pricing above). Additional rate limits apply:

10translations per minute
50uploads per hour

These limits ensure reliable service for all users. We may adjust them with reasonable notice. We may suspend access for accounts that consistently exceed limits or degrade performance for others, after giving you a reasonable opportunity to adjust.

Service Availability

We operate aptura.io with commercially reasonable care and maintain the service to professional standards. We aim for high availability but cannot guarantee uninterrupted access.

Planned maintenance will be announced in advance when possible. We are not liable for interruptions caused by circumstances beyond our reasonable control (internet outages, third-party service failures, force majeure).

You are responsible for keeping copies of your original files. Do not rely on aptura.io as your sole storage.

Liability

We take responsibility for our service. German law protects both your rights and sets reasonable limits on liability.

We are fully liable for

  • Damages caused intentionally or through gross negligence
  • Injury to life, limb, or health
  • Claims under the Product Liability Act

Liability is limited for

  • Simple negligence in essential obligations
  • Translation accuracy or completeness
  • Service interruptions
  • Indirect or consequential damages

Essential obligations are those whose fulfillment makes proper performance of this contract possible — providing the translation service, safeguarding your files during the retention period, and processing payments correctly. For simple negligence in these obligations, liability is limited to foreseeable, typically occurring damages.

Non-essential obligations: For all other obligations breached through simple negligence, total liability is limited to the amount you paid in the 12 months preceding the event.

These limitations apply equally to our employees, representatives, and subcontractors.

Account Deletion

You can delete your account at any time from your account settings.

Deleting your account will immediately and permanently:

  • Cancel your subscription (if active)
  • Delete all your projects, translations, and uploaded files
  • Delete your presets and custom prompts
  • Remove your account and sign-in credentials

This action cannot be undone. We recommend exporting your data before deleting your account.

Changes to These Terms

Minor changes (typos, clarifications) may be applied after email notice.

Material changes (pricing, liability, your rights) require your active acceptance. We will notify you at least 30 days in advance and clearly describe what is changing.

If you do not accept a material change, you may continue under the current terms until the end of your billing period, or terminate immediately.

Governing Law

These terms are governed by the laws of the Federal Republic of Germany.

Business users: Courts of Hannover, Germany have exclusive jurisdiction.

Consumers: You may bring proceedings in your home jurisdiction per the Brussels I Regulation.

Online dispute resolution: ec.europa.eu/consumers/odr

Consumer Protection Notice

If you are a consumer within the meaning of German law (Section 13 BGB) — meaning you use aptura.io primarily for purposes outside your trade, business, or profession — all mandatory consumer protection laws apply to you, regardless of any other provision in these terms. This includes freelancers whose use is predominantly non-commercial.

Nothing in these terms limits or excludes rights that cannot be limited or excluded under applicable consumer protection law.

Questions? legal@aptura.io

Martijn Olthuis (Einzelunternehmen) · Leistlinger Straße 37, 30826 Garbsen, Germany